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Frequently Asked Questions

What does “self-storage” mean?

Self storage is a rented space where you keep personal or business items and access them yourself. WeStoreChicago provides convenient self storage across Chicago’s South Side for extra space during moves, renovations, seasonal storage, business inventory, and everyday needs.

How do I rent a storage unit at WeStoreChicago?

Choose one of our four Chicago locations, select a unit size, complete the rental agreement online, and move in. If you prefer, call the location directly and our team will walk you through it.

What size storage unit do I need?

The right size depends on what you plan to store. We offer a range of sizes, from small units for a few boxes to larger units for furniture, business materials, or the contents of a home. You can compare options with our size guide, or ask our on-site team for help.

What storage unit sizes are available at WeStoreChicago?

Unit sizes vary by facility, but you will typically find options ranging from small units for boxes and totes to larger units for furniture, business inventory, or full room contents. For current availability and unit sizes near you, check your preferred location.

How much does a storage unit cost?

Pricing is competitive and transparent, and all rentals are month-to-month with no hidden fees. Rates vary by unit size, features, and location. See the unit listings for your preferred location for current prices.

What are the lease terms? Are they month-to-month?

Yes. WeStoreChicago offers month-to-month rentals, giving you the flexibility to rent for as long as works best for your situation.

What are your access hours?

Access is available during each location’s staffed office hours, and hours vary by location. Bronzeville (South Michigan Ave) is open Monday to Friday 7:00 AM to 5:00 PM and Saturday 7:00 AM to 3:00 PM. Hyde Park, Auburn Gresham (83rd & Halsted), and South Shore are open Monday to Friday 9:30 AM to 6:00 PM and Saturday 9:30 AM to 4:00 PM. See each location’s page for exact hours and holiday closures.

What security measures do you have in place?

Every location features video surveillance and on-site management during business hours, inside secure, well-maintained buildings. We recommend a disc lock for added security.

Do I need to provide my own lock?

You can bring your own disc lock or purchase one at the office when you move in, so your unit is secured from day one.

How do I pay my bill?

You can pay online or set up autopay through your account, and manage everything from your phone, tablet, or computer. A Make a Payment option is available on the site.

What are the payment terms?

We offer autopay or monthly billing and accept major credit and debit cards. Several locations also accept Apple Pay. Check with your location for the full list of accepted payment methods.

Do you offer any specials or discounts?

Current offers vary by location and season. Contact your preferred location or check the unit listings for any move-in specials that may be available.

Do you offer protection for items stored?

We encourage every tenant to protect their belongings with tenant insurance. Some locations require coverage as part of the rental agreement, so ask your location about the options and requirements.

Any tips for packing a storage unit efficiently?

Stack sturdy totes and boxes toward the back of the unit, place furniture next, and keep frequently used items near the front. Label boxes clearly and leave a narrow aisle so you can reach what you need.

What items am I not allowed to store?

For safety, certain items are prohibited, including flammable or combustible materials, perishable food, hazardous waste, illegal or stolen items, and live plants or animals. A complete list of restricted items is in your lease agreement.

Do you rent moving trucks or moving supplies?

Yes. As part of a longtime Chicago moving and storage family, several of our locations offer U-Haul truck rentals and moving supplies such as boxes and packing materials, so you can handle your move and your storage in one place.

Still have questions?

If you need help choosing a location, comparing unit sizes, checking pricing, or reviewing availability, browse online or contact WeStoreChicago directly. Call, click Contact Us, or reserve online.

Reach out to WeStoreChicago